How can we help?

Where can I find my order details?

Open My Account, then My Orders, to view your order history and details. Go to this page

How do I place my first order?

Enter your delivery postcode on the homepage to find available restaurants. Choose a restaurant, add dishes and quantities to your basket, then confirm your basket and enter your delivery details. MiamMiam and the restaurant take care of the rest.

Where is my order?

Check My Orders for the estimated delivery or collection time and the restaurant phone number. If your order is late, contact the restaurant directly. Times are estimates and can vary, especially during busy periods. Go to this page

How can I change or cancel my order?

Contact the restaurant directly using the phone number in My Orders. Changes or cancellation cannot be guaranteed if the restaurant has already started preparing your order. Go to this page

What if I have not received my confirmation email?

Check your spam folder and add our email address to your trusted senders so future messages reach your inbox.

How can I add a special request?

Use the optional message field at checkout for ingredient changes or additional instructions. If you have an allergy and are unsure about a dish, contact the restaurant before ordering.

What should I do if I have a food allergy?

Check the menu description and clearly mention your allergies in the optional message field. If you are unsure, contact the restaurant before ordering. Do not order a dish if you cannot confirm that it is suitable for you.

Can ingredients be changed or left out?

Many restaurants accept simple requests such as no onions. Add your request in the optional message field. More complex changes may not be possible or may affect the price.

An item is missing or incorrect. What should I do?

Call the restaurant using the phone number in My Orders. They may be able to deliver the missing item or find another solution. You can also contact our support team so we can document the issue. Go to this page

I placed the same order twice. What should I do?

Contact the restaurant immediately and send our support team both order numbers. We will check with the restaurant whether the second order can be cancelled or refunded. Go to this page

The restaurant has not received my order. What should I do?

Call the restaurant using the phone number in My Orders. If you cannot reach them, contact our support team with your order number so we can follow up. Go to this page

Can I order from several restaurants in one order?

No. Each order is placed with one restaurant so preparation, delivery and payment can be handled clearly.

Can I cancel after the restaurant has accepted my order?

You cannot cancel online after acceptance. Call the restaurant using the number in My Orders. The restaurant decides whether cancellation or changes are still possible; this cannot be guaranteed. Go to this page

Can I order in advance?

If a restaurant accepts preorders, you can choose a future time slot at checkout. Confirmed preorders are prepared for the time selected.

Why can I order from a restaurant that is closed?

Some restaurants accept preorders outside their opening hours. Preparation starts during the next suitable time slot. Your order overview shows the scheduled time.

Can I collect my order instead of having it delivered?

Yes, if the restaurant offers takeaway. Select collection when ordering. Your order details will show the collection address and time.

What if I entered the wrong delivery address?

Contact the restaurant immediately using the phone number in My Orders. Once preparation or delivery is underway, only the restaurant can respond to an address change. Go to this page

I ordered for later. Will the food be prepared immediately?

No. Preorders are prepared for the selected restaurant time slot. You can see the scheduled time in your order details. Changes after submission are not guaranteed; contact the restaurant if needed.

Where can I add directions or doorbell instructions?

Use the optional message field at checkout for directions, doorbell details or instructions such as third floor, left. The restaurant or courier will receive these details with your order.

Are delivery and collection times guaranteed?

No. Times are restaurant estimates and can change because of busy periods, weather or other conditions. Call the restaurant for an update; its phone number is in My Orders. Go to this page

How can I update my name, email address or phone number?

Update your details in your account. If you change your phone number, you will need to verify it again. You can also save allergies in your profile; these are passed to the restaurant you order from. Go to this page

How can I request a copy of my personal data?

Send a request through our contact form or by email. We will verify your identity before providing a copy of the personal data we hold. Go to this page

Can I save more than one delivery address?

Yes. Manage your addresses in your account and select one at checkout. Check the postcode so we can show the right restaurants for your address. Go to this page

How can I delete my account?

Open your profile and scroll to the Delete my account button at the bottom. Some records, such as order receipts, may need to be retained for a limited period to meet legal record-keeping requirements. Go to this page

How do I get a refund?

If your online payment belongs to a cancelled or refused order, a refund is initiated automatically and usually appears in your MiamMiam Wallet within about 10 minutes.

What is MiamMiam Wallet credit?

Top up your Wallet and use the credit to pay for orders at partner restaurants that accept online payments. Wallet credit is not refundable and can only be used for food orders at participating restaurants. Go to this page

Can I send Wallet credit to a friend?

Yes. You can transfer credit to another user using their Wallet ID. Please check the recipient carefully: a transfer cannot be reversed. Go to this page

Where can I find a receipt for my order?

You can download an order receipt from your account. It confirms that you placed the order through MiamMiam and is not a tax invoice. The restaurant that fulfilled your order issues the original invoice. Go to this page

Who issues my invoice?

The restaurant you ordered from issues your invoice. MiamMiam is not a party to the purchase contract and does not issue restaurant invoices. Contact the restaurant if you need an invoice showing VAT. Go to this page

Can I tip online?

MiamMiam does not currently offer online tipping. You can give a tip directly to the driver or restaurant staff when your order is delivered or collected.

Why is my bank asking me to confirm the card payment?

Some card payments require an additional confirmation through your banking app or an SMS code. Follow your bank instructions. If confirmation fails, try again or choose another available payment method.

Is there a payment limit?

Some banks set limits for online payments. If a payment is declined without a clear reason, check your card limits or contact your bank.

I sent credit to the wrong Wallet ID. Can it be reversed?

Wallet transfers cannot be reversed. Please check the recipient Wallet ID carefully before confirming a transfer. Go to this page

How can I suggest a restaurant?

Contact our team with the name and location of the restaurant you would like to see on MiamMiam. Go to this page

How can I list my restaurant on MiamMiam?

Join MiamMiam to connect your restaurant with customers ordering delivery and takeaway. Complete the restaurant registration form to get started. Go to this page

The website is not loading correctly. What can I do?

Clear your browser cache, try a private tab or another browser, and check whether an ad blocker or script blocker is interfering. If the issue continues, send support a screenshot with the time and page URL. Go to this page

What can I do if checkout is not working?

Try clearing your browser cache and cookies, using a private tab or another browser, or temporarily disabling an ad blocker. If the issue continues, send support a screenshot, the time, page URL and order number if you have one. Go to this page